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Installed Acrobat Pro XI but can only run as administrator. Want normal user run.

Community Beginner ,
Jul 19, 2017 Jul 19, 2017

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I have installed Acrobat Pro XI (and previously Acrobat Pro X), on Windows 10 X64, and after installation I can only use the software if I "Run as Administrator", which should not be necessary and is extra effort to confirm every time I open a PDF.   No phone support for XI even though EOF is 10/2017.  How can I make it run as a standard user?

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Install update and subscribe to Acrobat

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LEGEND ,
Jul 20, 2017 Jul 20, 2017

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Do support refuse to help you? That would be wrong, did you have a case#?

What exactly happens as a standard user?

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Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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Thanx for your interest.  If I try to run as a standard user, I get an error message telling me to uninstall and reinstall, and if that doesn't work, to contact support. Support tells me they don't do phone support for old products (even though EOF for Pro XI is 10/15/2017), and if I can't find an answer on support pages to use the forum and hope someone has an answer.  Infuriating.

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Community Expert ,
Jul 20, 2017 Jul 20, 2017

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correct, adobe no longer supports xi.

you can upgrade to acrobat dc, or the easiest solution is explained in the message 2 link.

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Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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No, EOF on Acrobat XI is 10/15/2017.  I paid once for this, and I don't want or need an eternal annual bill (called a subscription) to use this.  So all the "DC" versions are definitely not considered. Thanx, but no thanx.

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Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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I neglected to answer the first part of your note, above.  Yes, Support REFUSES to help. They claim they only do phone support on Acrobat DC or later, and stopped providing phone support when Acrobat DC was released.  That sucks.

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Community Expert ,
Jul 20, 2017 Jul 20, 2017

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Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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Thanx for your response.  Being able to set to Run as Administrator is already set, but it requires a confirmation response EVERY TIME IT IS RUN.  That is stupid, and should not be needed. I don't need to do that on my other PCs with Acrobat Pro 10 and 11 under Win10 Pro X64, so why do I need to do it on this PC?  that's what I want to fix.  Been this way ever since I upgraded from Win7 Pro, and I'm sick of it.  Any other ideas to FIX the problem, not just patch a work around?

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Community Expert ,
Jul 20, 2017 Jul 20, 2017

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did you read:

Screenshot - 7_20_2017 , 8_55_07 AM.png

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Community Beginner ,
Jul 20, 2017 Jul 20, 2017

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Yes, I have read that article, but unless I missed something, my setting of "Run As Administrator", set in the Compatabilty tab of the Shortcut still always asks for confirmation (that the program will make changes) every time I open a PDF.  That's Stupid.  The article is talking about the Command Window anyhow, and that isn't the problem here.  I don't want to turn off UAC altogether, but there is no reason why I should even have to Run As Administrator to make this work.  As I have said repeatedly here, I can use it with Run As Administrator, it gives an error message immediately if I try to run as a Standard User.

I even tried the WIn10 Compatability Troubleshooter, and after it changed my settings, I get this message again.  I am not a novice user, and I have lots of setting customized and working as intended.  This one is driving me nuts.  So, Thanx anyhow, but that is NOT the solution.

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Guest
Nov 26, 2019 Nov 26, 2019

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Did you ever find a fix to this?  I've also been dealing with this nuisance of a problem with Acrobat X Pro for about 6 months on a computer that was upgraded from Windows 7 to Windows 10.

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Guest
Nov 26, 2019 Nov 26, 2019

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Never mind.  I had stopped looking into a fix, but I just found one here, which worked perfectly:

https://community.adobe.com/t5/acrobat/acrobat-xi-pro-error-16-problem/m-p/4908241#M15127

 

Remove the 'Read Only' attribute from C:\ProgramData\Adobe\SlStore (This is a hidden folder) and give Full Control to Everyone.

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