Installing Adobe Acrobat Pro DC on a 2nd computer

[Rob Shiveley]

Hello,

I'm trying to install Adobe Acrobat Pro DC which I've purchased and have a license for on a 2nd computer. which I've just purchased. I've signed out of my other computer on which it was previously installed. When I  visit the Document Cloud app center and sign in to my Adobe account, the only option I'm given for installing Adobe Acrobat Pro DC is to "buy now". I don't understand because I've already signed out of my old computer. It's installed and working on another computer, so this will be my 2nd installation.

Please help.

Thanks,

Rob

[Amal.]

Hi Rob,

We are sorry for the trouble. As described you are getting the buy now option when signing in to the application.

Make sure you have installed Adobe Acrobat DC and not the Adobe Acrobat Reader DC (freeware application) Also, please try to sign out, reboot the machine and sign in and check.

If it still doesn't work, please check the activation status of the application by using the following link (https://helpx.adobe.com/in/download-install/using/install-apps-number-of-computers.html)

If it still doesn't work, please try the following steps

Activation issue Mac

1) Close all adobe related processes in activity monitor (Creative cloud, Core sync, CC library, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to the following locations and assign the current user full permissions to adobe folders. To navigate click go from the menu bar at then click goto.. type /Library/application support/   and click go.

3) To assign the permission right-click on the adobe folder and click Get info. A property window will open. Then click on the lock symbol to enable editing. Then click + sign to add your username. Then change read-only to read and write. Then click the gear symbol at the bottom and click Apply to enclosed items and click ok. Proceed to the next step then.

3) Navigate to the following location /Library/application support/adobe and Delete Slstore and slcache .

4) Navigate to ~/Library/application support /adobe/oobe and delete opm.db

5)Navigate to /etc and open hosts file. Check if it has adobe entries . If no its fine, if yes replace the hosts file with a new hosts file with no adobe entries

6) Launch cc app and it should work fine

Activation issue windows

1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

2) Navigate to following locations and assign the current user full permissions to adobe folders.  (Right click on adobe folder select properties then click security tab , click edit and select current user you are signed in with , select full control , click apply and then ok)

    C://program data (enable view hidden files to see this folder)

    C://program files 86x/common files

    C://program files 86x/

    C://program files/common files

    C: //program files/

3) rename SLstore to Slstore.old at following location c://program data/Adobe/

4) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\Adobe

4) Navigate to c://users/username/appdata/local/adobe/oobe  and rename Opm.db to opm.old

5) Navigate to c://windows/system32/drivers/etc/   and open hosts file using notepad. IF you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any adobe entry. If there is no Adobe entry leave the hosts file as it is.

6) Launch cc app and sign in.

Let us know how it goes

Regards

Amal