Interactive PDF functionality broken after update?

Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Hi! Since this September update, Interactive PDFs are functioning correctly on Macs. Rollovers don't work, everything is lagging like crazy. Initially I thought it may be an indesign export issue, but opening previously working older interactive PDFs the problem seems to be an Acrobat issue. Anyone else experiencing this? Any ideas?

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Create PDFs , General troubleshooting , PDF forms , Rich media and 3D

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Community Expert ,
Sep 23, 2021 Sep 23, 2021

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Report this problem at Adobe's UserVoice forum, where bugs and features are sent to Adobe. This forum is just a user-to-user help forum and your comments will go nowhere.

 

There are quite a few bugs with the September 14th 2021 release of Acrobat 2021, some more drastic than others. Let Adobe know about your issues and give them this information:

  • Your operating system and version
  • Since you're on Mac, also your hardware (M1 or ICore processor)
  • Source application and version (that would be InDesign 20?? for you)
  • And when the PDF is made, check its File / Document Properties / Description tab and state which PDF Producer is listed in that dialogue box (this tells what version of InDesign's internal utility was used to export the PDF)

 

And of course, describe what you're experiencing with your PDFs. The more details, the better. And if you can supply a sample PDF file, that's even better.

 

As our noteworthy colleague Bob Levine @BobLevine says, interactive anything in a PDF is a crapshoot. And that's with or without the crazy September 2021 update.

 

 

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents
| Books & Classes | Accessible InDesign | Accessible PDFs | Accessible MS Office |

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Community Expert ,
Sep 23, 2021 Sep 23, 2021

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ooo, sorry.

The UserVoice forum is at www.Acrobat.UserVoice.com for Acrobat issues.

 

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents
| Books & Classes | Accessible InDesign | Accessible PDFs | Accessible MS Office |

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Thanks! Will do!

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Community Expert ,
Sep 24, 2021 Sep 24, 2021

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An Adobe engineer just posted in other thread the instructions for rolling back to a previous version of Acrobat.

See Ankit Kumar Gupta's solution at https://community.adobe.com/t5/acrobat-discussions/install-the-previous-patch-update/m-p/12387847#M3...

 

Bevi Chagnon | PubCom | Designer & Technologist for Accessible Documents
| Books & Classes | Accessible InDesign | Accessible PDFs | Accessible MS Office |

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Adobe Employee ,
Sep 24, 2021 Sep 24, 2021

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Hi Mark,

 

Thank you for reaching out and sorry for the trouble.

 

Would you mind elaborating on the issue you are expeirencing? 

Share the current applicaiton and OS version on your Mac.

Did you check if the issue occurs with interactive PDFs only?

It would be helpful if you can share a sample PDF and video of the issue.

 

We will be waiting for your response. It will help us to further investigate this issue.

 

Thanks,

Meenakshi

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Community Beginner ,
Oct 01, 2021 Oct 01, 2021

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Hi Meenakshi, thaks for getting abck to me on this.
As mentioned above, it's not a single Mac, but across a number of Macs in our studio, with different OS within the last 2-3 versions - however, all with the latest Acrobat version.

Yes, the issue is with interactive PDFs - rollover buttons not working, extreme lag on any interactivity. (click to show/hide other buttons specitically).

As mentioned above - all was working fine previously, so there is not issue with the PDF files or setup of interactivity, The only changed variable is the Acrobat version update.

Thanks! Cheers!

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Hello


Has there been any updates on these issues. We are having exactly the same problems where the setup and preview of buttons is correct in Indesign but swapping layers and losing fucntionality  after export. 

It's becoming a real issue as it's interferring with our ability to product interactive PDFs to the same standard we have previously offered our clients. 

 

Thank you!

 

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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Same here...  It is making life harder...

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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Hi MarkHorse,

 

Sorry for the delay in response.

 

As the issue still occurs, would you mind sharing the current version of the Acrobat in use?

To investigate the issue further we need a sample PDF and video of the issue occurring at your end. It will help us to understand the issue better as we are not able to reproduce it.

Also, share the Mac OS versions in use.

 

To check if you are using the latest version or not, please refer to the information provided on the following page: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

 

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New Here ,
Feb 15, 2022 Feb 15, 2022

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We're having exactly the same issues - interactivity just doesn't work any more and when you roll over any interactivte buttons the screen fills with a very pale pink redndering it useless. Some buttons do this as well as lag, and we're having to stop using interactivity as we can't offer our clients something that just doesn't work. I'm using the most up to date version (v21). I can supply you with a video of what is happening and a sample file if you can let me know where ot send it? Thanks

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Community Beginner ,
May 29, 2022 May 29, 2022

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LATEST

Hi - it's now worse than ever...
Rolling over any interactive element completely greys out the entire document.
This is on a Mac running Big Sur and the latest version of Acrobat (autoupdates).

Is there any chance this is ever going to be looked it? I really hope so.

 

Screen Shot 2022-05-30 at 4.36.07 pm.png

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