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Invalid plug in

New Here ,
Jun 09, 2021 Jun 09, 2021

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I downloaded Adobe Acrobat Reader DC recently and I am not able to use it. A message pops up saying "Invalid plug in detected. Reader will quit. How to fix this? I downloaded Adobe Reader to my desktop. 

 

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Crash or freeze, General troubleshooting

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, you are getting the error invalid plugin detected. Adobe Reader will quit on opening Acrobat Reader DC application.

 

What is the version of the Acrobat Reader DC  you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once and check.

 

Are you on mac or Windows machine and what is the version of the OS?

 

Please try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

You may also check out the correct answer marked (For Windows) in a similar discussion https://community.adobe.com/t5/acrobat-reader/invalid-plugin-detected-adobe-acrobat-reader-dc-will-q... and see if that  helps.

 

Regards

Amal

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Hello
I will try some of the things you recommended.

Best, Colin Powell

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New Here ,
Jun 10, 2021 Jun 10, 2021

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It is still not working. I really have no idea what I'm doing. I have Windows 8 and did download the latest version of Adobe.

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi there

 

We are sorry to hear that, have you tried creating a new test user profile in Windows OS and using the application there as suggested earlier?

 

Please share your findings how it goes.

 

Regards

Amal

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