Invalid plugin detected after installing 22.003.20310

Report · Jan 11, 2023

Hi,

the previous version has working fine

we have tried to remove one plug-in file called "PTC_CreoView0.api" it seems worked now

however our company does not suppose to remove them out. hope next release should fixed the bug in any soon.

cheers!

Report · Jan 12, 2023

Adobe do not fix this sort of bug. You must contact the plug-in maker.

Report · Jan 12, 2023

Report · Jan 12, 2023

Thank you for reaching out.

Please share the information asked below to help us understand the issue further:

2. Share the dump / filelist from plugins folder - ""C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins"

3. Are you using any third party plugin in Reader before applying the patch.

Let us know if you need any help.

Thanks,

Meenakshi

Report · Jan 13, 2023

I have the same issue and the problem has been acknowledged by PTC (CS384274) but they point the finger squarely at Adobe in their resolution.

Something broke in the latest update of Acrobat it seems.

//Henrik

Report · Jan 13, 2023

Thank you for reaching out and reporting this.

We need more information to investigate this further. We have shared a private message with you. Please check your inbox.

Let us know about the information asked.

Thanks,

Meenakshi

Report · Jan 16, 2023

Hi Team,

I had same plugin problem and i have recolated the PTC creo plugin file , on another location and it reader is working for now.

However , i have attached the file from location C:\Users\<username>\AppData\Local\Temp. Steps to enable.

and list plugins

Report · Jan 16, 2023

Thank you for reaching out and sharing the information.

We need more information to investigate this further. We have shared a private message with you. Please check your inbox.

Let us know about the information asked.

Thanks,

Meenakshi

Adobe Community