Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

ipad Acrobat app shows blank pages in scanned documents

Community Beginner ,
Aug 15, 2024 Aug 15, 2024

I am using the Acrobat app on an ipad (10th gen.) and since the last update (24.08.00) two days ago several or all pages of scanned documents display as blank (and they are not). In many cases, the only thing visible on these blank pages are highlights or other kind of comments but not the actual text. Does anyone know if this is a known issue?

TOPICS
PDF
1.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 15, 2024 Aug 15, 2024

I have a few ideas for you to try...

Do you have Adobe Reader set as your default for opening PDF files on your ipad?

If no...then try changing that.

If yes...then that is not the issue. Try "copy to PDF." close the original and open the copy and see if that worked.

Also...have you tried opening the file in GoodReader app?

Writer | Developer | Facilitator | Geek!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 15, 2024 Aug 15, 2024

Many thanks for your reply. The files open normally in other apps. As far as I know, there is no option for setting any app as the default app for opening pdfs. Duplicating the file does not work either. I have just seen that at least one other user seems to have the same problem and checked that the iphone update also displays scanned documents as blank pages. It has to be the update.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 25, 2024 Aug 25, 2024

I am having the exact same problem. Any solution for this? 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 02, 2024 Sep 02, 2024

same issue here... worked fine before the update.

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Sep 04, 2024 Sep 04, 2024

If anyone else has this issue - There is a bigger thread here, but so far no fix: Re: Today’s update for iPad, version 24.08, has ma... - Adobe Community - 14798373

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 04, 2024 Sep 04, 2024
LATEST

thanks for the update - hopefully Adobe will figure out the problem and get it fixed soon... 
It is unfortunate that on iOS we cannot revert to the previous version which worked 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines