IS ANYBODY THERE

[AT HOME SRLS28871052amtr]

Hi I have an account for adobe. The program constantly crashes, freezes, and I cannot use the signature features anymore which is the whole reason I purchased the annual subscription. Free versions work better than this one does. I cannot find any help. Is there a number one can call?

[MeenakshiNegi]

Hi AT HOME SRLS28871052amtr,

Thank you for reaching out, and sorry about the trouble caused.

As the application crashes, please try the troubleshooting steps suggested in the following help document (For Windows): https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If that does not help, try removing the application and running the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and install Acrobat Pro DC from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

If the issue still occurs, share the Acrobat and OS versions on the machine.

Please let us know if the crash occurs on a particular workflow.

We may require logs for the crash for further investigation.

Let us know how it goes.

Thanks,

Meenakshi

[AT HOME SRLS28871052amtr]

Hi I really apprecitae your reply but are you with adobe? how on earth can i actually speak to someone? 

[try67]

To contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

[AT HOME SRLS28871052amtr]

Thank you but is there no telephone number? 

[try67]

There are plenty of them in the second link I provided.

[AT HOME SRLS28871052amtr]

Honestly, if I cannot speak to a representative, this is insanity.