Is there a Bug Rendering from MS Word to PDF

[bridget_3777]

I do graphic design in MS Word. Today, most of (nearly all) of my text turns to black. I have words in white with blue shading behind them. Today, they are all black so I can't see it. I have tried multiple ways of saving it. Colleagues in my industry are experiencing the same thing. Is there a workaround until it gets fixed? I have some deadlines and these documents won't render correctly from MS Word app to Adobe PDF. I have tried other PDF converters but b/c these are created in the MS Word app (not web), it lays them out differently. 

I have been doing this for 10 years and this is the first day it has done this. 

[Amal.]

Hi there,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

What is the workflow/steps you are doing to create the PDF from MS Word? A small video recording of the same would be very helpful for more clarity.

Would you mind sharing the version of the Acrobat App and the OS you are using? Go to Help > About Acrobat and make sure it's updated to the latest version 25.01.20566. Go to Help > Check for updates and reboot the computer once.

Also, try creating the PDF from the Acrobat ribbon in the MS Office (Excel, Word, PowerPoint) toolbar at the top and see if that helps. 
For more information, please check the help pages listed below:

- https://adobe.ly/4eYAx53

- https://adobe.ly/44GQt8F 

Let us know how it goes. 

[Ravi Gour]

Hi @bridget_3777 

Thanks for reaching out to Adobe. Could you please share more details on this issue for investigation. 

1. How you are converting the word file to PDF.

2. Would it be posiible for you to share a test pdf with us

3. Acrobat version you have on the machine

Regards

Ravi