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Issue converting Word to PDF on MacBook Pro

New Here ,
Dec 25, 2023 Dec 25, 2023

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Good morning! I wish you all a very Happy Holidays.

 

I have an issue when I am trying to convert a Microsoft Word Document (Microsoft Office for Mac) into a PDF. I can see a button for Acrobat fixed just at the upper right corner of my toolbox of my Office software. When I do click in it, it appears the icon "Create a PDF", but when I click on it, it appears a prompt message that tells me that, in order to create a PDF I must have a valid subscription to Acrobar. I do have a paid account for Acrobat Pro, but still I can't create the document. I am using an alternative method (i.e. converting Word to PDF through Acrobat Online), but I would love to be able to do so through my Word software or through my Acrobat Pro software, both of them installed in my MacBook Pro.

 

Could you please help me to solve this issue?

 

Thank you so much well in advance. 

 

Hopefully yours, 

 

David

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Create PDFs , Edit and convert PDFs , PDF

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Adobe Employee ,
Dec 25, 2023 Dec 25, 2023

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Hi @David34440376fg9r 

 

Hope you are doing well and thanks for reaching out.

 

Please try to logout of the application and reboot the computer once and re-login with the same Adobe ID and see if that works for you.

 

~Amal

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New Here ,
Dec 26, 2023 Dec 26, 2023

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Thank you for your answer, Amal.

 

I tried your recommendation and it worked for once, but failed again the day after. Is anything else I can try to make this work in a regular manner?

 

Thank you well in advance, David

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Adobe Employee ,
Dec 27, 2023 Dec 27, 2023

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Hi there

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.2042X  installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC https://support.apple.com/en-in/102367 and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

~Amal

 

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