Issue -PDF fillable form (looks different when opened in Pro and reader

New Here ,
Jun 13, 2022 Jun 13, 2022

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I have created an ADOBE fillable form. At the end I removed the red lines so the form looks clean. When i open in reader though, the lines are still there and the form looks messy. Can someone suggest a fix for this.

thanks

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Adobe Community Professional ,
Jun 13, 2022 Jun 13, 2022

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Does you use required fields in the form? 

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New Here ,
Jun 21, 2022 Jun 21, 2022

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Yes i did.....

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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You will see the red border at the required fields.

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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Disable Fields Highlighting to remove those lines and return to the file's original design.

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New Here ,
Jun 21, 2022 Jun 21, 2022

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I did that. but when someone else opens the document they see the red lines and blue borders. 

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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Correct. This is a setting of the application. However, it is possible to embed a script in your file to disable it when the file is opened, but it will also affect all other files the user opens, so it's not a good idea to do it without at least notifying the user.

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New Here ,
Jun 21, 2022 Jun 21, 2022

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so there will be multiple users for this form as it is for all the LTCF in our province. 

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Adobe Community Professional ,
Jun 21, 2022 Jun 21, 2022

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When you disable this in the preferences it doesn't change the document.

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hi Catherine

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the steps you did to create the PDF form and to remove the red lines from it? Also,is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, please share the PDF file in question with us so that we can check it at our end.

 

Make sure you have the recent version of the Acrobat/Reader DC 22.1.20117 (Win), 20112 (Mac) installed. Go to help > Check for updates and reboot the computer once.

 

We are here to help, just need more information.

 

Regards

Amal

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