Issue with combining files

[ANTHONY294465882b5y]

The ability to drag and drop files to combine no longer works for some users.  When files are dragged into the dialog box, files are opened and then the option to combine all open files pops up.  You can also add files by clicking the "add file" button.  This is not as efficient as the drag and drop option.  Does anyone know what's going on?

[Tariq Ahmad Dar]

Hi @ANTHONY294465882b5y, 

Thanks for reaching out, and sorry for the troubled experience. 

We’d love to help you resolve the issue with combining files. To assist you better, could you please confirm the following:

• What type of files are you combining (PDFs, Word, images)?

• Are the files located on a mapped/network drive or stored locally on your computer?

• Are you seeing any error messages or does the process simply not complete?

• Could you share a video of your workflow?
• Anything changed in your system environment recently?

Known Behavior with Mapped Drives:

If your files are stored on a mapped or network drive, that could be the root of the issue. Acrobat sometimes encounters problems accessing or combining files from remote locations due to:

• File permissions or latency

• File locking mechanisms

• Limited access rights or offline sync delays

Suggested Workarounds:

• Try copying the files to your local desktop or Documents folder, then use File > Create > Combine Files into a Single PDF.

• Ensure Acrobat has Full Disk Access (especially on macOS) via your system settings.

• If you’re on a managed device, verify with IT if any restrictions affect Acrobat’s access to network drives.

~Tariq

[ANTHONY294465882b5y]

Thanks for your response.  Here are the replies:

• What type of files are you combining (PDFs, Word, images)?

  • Word and PDF

• Are the files located on a mapped/network drive or stored locally on your computer?

  • Both.  The behavior is the same.

• Are you seeing any error messages or does the process simply not complete?

  • No error message.  It just opens the file.
• Could you share a video of your workflow?
  • I don't have the ability on those machines.
• Anything changed in your system environment recently?
  • No.

I have tried copying to the local machine and dragging from there with no change in behavior.

I have not CREATE to combine files, I have just been using the combine tool.  I will try that and let you know the results.

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