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Issue with cursor

New Here ,
Mar 27, 2024 Mar 27, 2024

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I'm having an issue with the cursor on my Adobe Acrobat Pro DC lookign like this. I was looking at a post where someone mentioned having a black cursor box (not the same as mine) and deleted the cache in the folder, but it did not work. This happened one random day and I don't know if I triggered this cursor or if this is a bug? It only happens in the adobe file or home page , if I click outside of adobe, it goes back to cursor. 

 

 

IMG_6201.jpg

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General troubleshooting , Modern Acrobat

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

As described you have already tried the suggestion to remove the icon cache file, provided in the help page https://adobe.ly/3xhnslA and it still doesnt works, please remove the application using the Acrobat cleaner tool https://adobe.ly/4aAMria, reboot the computer and reinstall the application using the direct link https://adobe.ly/3PPRhAi and see if that helps.

 

Let us know how it goes.

 

~Amal

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