Issue with email function

[Sebastian25160362lcnd]

Hi,

We are facing issues with the email function in Adobe Acrobat Version 2022.001.20142 64 bit 

When attempting to email a PDF from the client a error message appears with error "An error occurred while sending email" 

We have attempted to reinstall Adobe Acrobat,

Repaired the Office 365 application with online as well as quick repair

Removed and set the default mail app as outlook.

Checked for uppdates

We attempted to run the Web  version but was not able to sign in, we are 100% sure we have the correct User info.

Deactivated the Enhanced Security and activated it.

We are running the program on a Microsoft Windows Server 2016

We are running Microsoft Office 32 bit version 

Is this something you can assist with?

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

As you have the recent version of the application and tried some troubleshooting steps with no luck, please try

removing the email account you have in Adobe Reader and then add it back and make it default. Navigate to Edit>Preferences>Email accounts>Remove the current email account.

Then reboot the machine and add the email account again from Edit>Preferences>Email accounts.

Also please go through the help page https://helpx.adobe.com/acrobat/using/sharing-pdfs.html and see if that works for you.

Regards

Amal