Hello,
We have set custom permissions for document security in an MS document on a PDF file where the AIP client is installed. However, when a user with access rights to the document tries to open it, a message saying 'Cannot connect to the network' appears. But if the user clears the saved account information under Preferences -> Security -> Microsoft Purview Information Protection in Acrobat, the document opens without issue. I am reaching out to inquire in what cases this issue occurs.
Thank you.
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