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Issue with PDF Formatting After Sending for an E-Signature

New Here ,
Mar 06, 2024 Mar 06, 2024

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I'm admittedly still on a learning curve with Adobe software, but I've bumped into a problem I don't even know how to start addressing.  We recently created a new fillable PDF form for internal use in our organization.  This document requires signatures from two different people.  During its first use, the formatting of the PDF text fields completely altered after the request was sent to the second signer.  The multiline fields were all back to single lines, and and text fields set to scroll were no longer doing so.  This made the document relatively difficult to use. 

 

Is there a way to protect the formatting between signers?  I'm trying to figure out what would cause this, as sending the form through other means (e.g. an email attachment) doesn't cause this issue.

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PDF , PDF forms

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New Here ,
May 22, 2024 May 22, 2024

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I have the exact same isssue which started recently. 

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Community Beginner ,
Oct 31, 2024 Oct 31, 2024

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Crickets from ADOBE on this issue for YEARS

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New Here ,
May 30, 2024 May 30, 2024

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did you manage to resolve this? i am having the same problem

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Community Beginner ,
Oct 31, 2024 Oct 31, 2024

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No

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New Here ,
Jun 24, 2024 Jun 24, 2024

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Very similar issue, currency format is stripped from certain fields when sent for e-signature.

 

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Community Beginner ,
Oct 31, 2024 Oct 31, 2024

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How do you ever get real answers from Adobe?

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Adobe Employee ,
Nov 03, 2024 Nov 03, 2024

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Hi All,

 

Apologies for the issue that you are facing here.

The issue has been reported to the engineering team and we've started investigating it and we'll try to come up with a potential fix for this in one of our near future releases.

 

We will keep you posted once this is fixed.

 

Regards,

Ayush Jain

Acrobat team

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New Here ,
Nov 04, 2024 Nov 04, 2024

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How do I turn it off so you can do what you can do it remotely

Get Outlook for Android<>

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Community Beginner ,
Dec 04, 2024 Dec 04, 2024

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LATEST

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Dealing with this as well. I have included some screenshots of changes that have happened when end users have sent out forms for E-signature. The first image is how the form looks on our end and the following image is the change the end user experiences when the document is sent for E-signature. We find that most people prefer to use the E-signature option rather than a signature field made on the form.

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