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Issue with PDF password security not working correctly

Community Beginner ,
Jan 15, 2020 Jan 15, 2020

I am trying to remove password security on PDFs and the password works to open the file, but not to turn off security. I keep getting a message saying that the password is incorrect.

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1 ACCEPTED SOLUTION
Community Expert ,
Jan 15, 2020 Jan 15, 2020

That's the correct behavior. You can't remove the edit password of a file if you only have its open password. That would make the former useless (as anyone who can open the file would be able to remove the policy that protects it), even more than it already is.

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Community Expert ,
Jan 15, 2020 Jan 15, 2020

Please post the name of the Adobe program you use so a Moderator may move this message to that forum

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Community Expert ,
Jan 15, 2020 Jan 15, 2020

Open the protected document in a browser or word processor and Print to PDF.  Give it a new file name.  This will create a duplicate copy without password encryption.  No special software is required. 

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Beginner ,
Jan 15, 2020 Jan 15, 2020

That didn't work. I tried Chrome and Pages. 

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New Here ,
Oct 06, 2023 Oct 06, 2023
LATEST

It actually works. Convert it to microsoft word, then save it again as a pdf with a different name. It will work

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Community Beginner ,
Jan 15, 2020 Jan 15, 2020

I'm using Adobe Acrobat Pro 9.5.5

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Community Expert ,
Jan 15, 2020 Jan 15, 2020

That's the correct behavior. You can't remove the edit password of a file if you only have its open password. That would make the former useless (as anyone who can open the file would be able to remove the policy that protects it), even more than it already is.

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New Here ,
Aug 16, 2022 Aug 16, 2022

Wrong. If you have the password to open, that IS the password to end security.

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

With the open password you can't remove the security.

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

@Tom25676344bizu wrote:

Wrong. If you have the password to open, that IS the password to end security.


 

It's the opposite, Tom. If you have the Edit password, you can open the PDF and disable security.

 

Jane

 

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New Here ,
Aug 16, 2022 Aug 16, 2022

I always am "foolish" and use the same security password and master password. 

You are assuming we all use the password for the same reasons. We don't.

When I send someone the document and have security on it for their own benefit then if they want to remove it that's their perogative.

 

But when I want to remove it for certain purposes and upload without security then I have that option available.

 

 

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Community Expert ,
Aug 16, 2022 Aug 16, 2022

You've never worked with government agencies or court documents that are locked for security & legal reasons. 😉 

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Community Expert ,
Aug 16, 2022 Aug 16, 2022

Only if the author of the file was foolish enough to use the same password for both. Otherwise, it's the other way around. The file-edit password can be used to remove the file-open password, but not vice versa.

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