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Issues Filling out form

New Here ,
Apr 18, 2024 Apr 18, 2024

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I am not sure if Adobe did an update but yestderday I was able to complete/fill out a form we have create in our company and today it won't let me.  The below signature box keeps coming up on every line and I don't know how to get rid of it.  HELP.

Becky264261791dhz_0-1713445709639.png

 

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi Becky264261791dhz,

 

Thank you for reaching out and reporting this issue.

 

Please check and let us know if the issue occurs with all the PDFs. As mentioned, you were able to fill out the form previously. Did you start experiencing this behavior after the recent update? Have you ever experienced this behavior before?

It would be helpful if you could share the PDF form with the issue and the screen recording of the steps you take to fill out the form. Also, share the Acrobat and OS versions currently in use.

 

Thanks,

Meenakshi

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New Here ,
Apr 18, 2024 Apr 18, 2024

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Everything worked fine yesteday and then this morning I went to fill out the form and that icon kept coming up.  I was able to revert back to the old Adobe and the form works fine.  I have other documents that I use in a dobe to fill in and they work no problem.

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

This issue has already been reported to our engineering team for review.

 

We will share the update as soon as we get any information.

 

Thanks for your understanding

 

~Amal

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Adobe Employee ,
May 02, 2024 May 02, 2024

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Hi Becky264261791dhz,

 

Thank you for your patience so far.

 

The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

Then wait for some time and try again to fill the forms. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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