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Issues with Adobe digicert

May 14, 2024 May 14, 2024

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The Adobe Desktop App causes digital certificate issues on both my laptop and tower. This leads to Adobe freezing and bringing a digicert box up. 

 

Can Adobe help fix this issue? Adobe Issue.png

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Crash or freeze

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Adobe Employee ,
May 14, 2024 May 14, 2024

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Hi @Jarmet 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

Let us know how it goes.

 

~Amal

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