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Issues with Adobe

Community Beginner ,
Aug 05, 2024 Aug 05, 2024

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Hi All,

 

We have a client that is experiencing an issue with Adobe and the Chrome Adobe Add-in.

The issue with Adobe is that the Fill and Sign is not saving the signatures. They are able to use the saved signatures for the day but the next morning or after a restart the signatures need to be re-added. There are 3 users that are experiencing the same issue with different documents. We have disabled the new Adobe interface but the issues is still in effect.

The second issue is with the Chrome Adobe Add-in. When opening PDF's from SharePoint the default view settings are remembered. It defaults to the smallest view and if the user changes the setting it is not remembered for the next document that is opened.

 

Your assistance in this matter is appreciated.

TOPICS
General troubleshooting , Security digital signatures and esignatures

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