Issues with printing through Adobe PDF in Acrobat DC

Report · Oct 01, 2021

Hi,

since 16/17 September, after I installed some updates on my HP Notebook / Windows 10 Pro, I've been facing issues with Acrobat DC. Quite often I need to change the format of a PDF and adjust the size by printing through Adobe PDF, but almost all the time it now says it couldn't print the document. It then saves the new file anyway, but it's all empty pages...

At first, this message appeared a few times:

%%[ ProductName: Distiller ]%%

%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%

Stack:

/CB

-dict-

/Pscript_WinNT_Compat

-dict-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

%%[ Warning: PostScript error. No PDF file produced. ] %%

I re-installed Acrobat DC twice, I've just installed the recent update and I could print a new PDF once – the second time the error again appeared. Unchecking the box 'use systems fonts only, no document fonts' doesn't help.

Also, when I open a file from one of our servers it automatically saves a text file 'debug' in this folder, which contains the following:

[0929/092551.217:ERROR:context.cc(150)] The cache_path directory (C:\Users\k�nig\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.

[0929/092551.410:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.

This seems strange to me, because I can easily open the folder in the Windows explorer:

C:\Users\könig\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache

Does this have anything to do with the 'ö', which isn't shown properly?

I have no idea how to fix this. Any advice would be appreciated.
Thanks.

Report · Oct 12, 2021

[Edited]

Hi there

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

Let us know if you experience any trouble and need more help

Regards

Amal

View solution in original post

Report · Oct 01, 2021

Hi there

Hope you are doing well and sorry for the trouble. As described you are unable to print the PDF and getting the above error message.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. Also make sure the PDF is not secured.

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

We are here for help, just need more info.

Regards

Amal

Report · Oct 01, 2021

Hi Amal,

it happens with all PDFs, whether these are just some scans or contain text & music...

I have the latest version of Acrobat and I re-installed Adobe Creative Cloud and all programs, installed the latest Windows updates and restarted a couple of times. When I tried to print PDFs with a different PDF software the same issue occurred, so I assume Windows must be causing it. (I know why at home I have a MacBook...)

If there isn't another solution, I guess I have to reset Windows, but that would mean I'd have to install numerous programs again.

Thanks

Report · Oct 01, 2021

Hi Amal!

I'm having the same issue, but it happens since August this year. I have the latest version of Acorbat DC. I already re-installed it.

It happens with all PDFs when trying to print the PDF documento, the preview shows as it is a empty page and it comes a blank page out from the printer.

I am using an HP Notebook with Windows 10 x64.

Report · Oct 04, 2021

Hi there

We are sorry to hear that. Are you trying to change the page size of the document when printing and getting the error 'Document could not be printed'? If yes, this issue is already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we hear anything from them

Thanks for your time and patience

Regards

Amal

Report · Oct 04, 2021

There are other options to re-size pages in Acrobat. Using a preflight profile can avoid the loss of quality and features that can occur when printing to a new PDF. Here is a link to a recent discussion:

https://community.adobe.com/t5/acrobat-discussions/resizing-pages-within-a-pdf-without-printing-in-a...

Report · Oct 12, 2021

[Edited]

Hi there

The planned update for Adobe Acrobat/Reader DC version 21.07.20099 is now available. Please update the application from the help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works for you.

For more information about the new release please check the help page https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-october-21-updates-are-l...

Let us know if you experience any trouble and need more help

Regards

Amal

Report · Oct 13, 2021

Hi

I have a similar problem, when I open a file from server it automatically saves a text file 'debug' in this folder, which contains the following:

[0924/093344.931:ERROR:context.cc(150)] The cache_path directory (C:\Users\Kowil �ukasz\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0924/093344.938:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.
[0930/071905.599:ERROR:context.cc(150)] The cache_path directory (C:\Users\Kowil �ukasz\AppData\LocalLow\Adobe\AcroCef\DC\Acrobat\Cache) could not be created.
[0930/071905.623:ERROR:context.cc(165)] The cache_path is invalid. Defaulting to in-memory storage.

Currently I have: Adobe Reader DC 2021.007.20099, Wndows 10 x64

Do you think that the problem can be because my system user has name with "Ł" = "�" - Łukasz?

Report · Oct 13, 2021

Hi there

We are sorry to hear that.

You may please try to change the user name as you have suggested above and reboot the computer once.

Also, please confirm is the issue occurs only when opening the PDF from the server or is it also occur while printing the PDF as well.

Please try to download the PDF to your computer first and then try to open it and check.

Regards

Amal

Report · Oct 13, 2021

Hi Amal,

it looks like the update fixed the issue, though I still get the same with the 'debug' file when I open a PDF from one of our servers (not when I save it on my computer first).

Thanks
Robert

Report · Oct 18, 2021

Hi guys,

I can confirm that special characters in username (Ř in my case) in combination with opening PDF from network drives are generating unwanted debug.log files which doesn't disappear even when Adobe Reader DC 2021.007.20099 under Wndows 10 x64 is closed.

It is very annoying to manually delete each log file after closing PDFs. I'm considering cancelling my subscription at least until it's fixed as it makes Acrobat unusable.

Thank you,

Ondrej

Report · Oct 18, 2021

Hi there

We are sorry to hear that. As suggested above, please try to download the PDF to your computer first and then try to open it and check.

Regards

Amal

Report · Oct 20, 2021

'debug' files problem happened on severs.
was not happened on local computer.

Report · Oct 21, 2021

Hi there

It looks like an issue with the servers. Please get in touch with the IT admin at your end to get the system settings checked.

Regards

Amal

Report · Jan 06, 2022

Amal

I have been unable to print from DC since installing it last year. I see this has been an ongoing problem since 2016 at least. I've checked for updates, rebooted, used the patch, nothing works.

I am astonished that Adobe of all companies would have such a maddening problem. Is it possible for Adobe to fix this problem or should users find other pdf software providers?

Report · Jan 07, 2022

Hi there

We are sorry to hear that.

What happens when you try to print the PDF? Please share the screenshot or a small video recording of the issue for a better understanding.

Would you mind sharing the version of the Adobe Acrobat you are using? To check the version go to help > About Acrobat and make sure you have the recent version 21.07.20099 installed > Go to Help > Check for updates and reboot the computer.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer first and try again.

Also please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works.

Regards

Amal