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It is not possible to enter into the account.

New Here ,
Jan 24, 2024 Jan 24, 2024

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It is not possible to enter into the account in the program adobe acrobat. Not to enter the password for an input in English. The program hangs at a choice of English language.

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hi @Кототиныч

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing more details about the issue you are experiencing, what happens when you try to login to the application, do you get any error message? If yes, please share the screenshot of the same for more clarity.

 

Please try to remove the application using the Acrobat cleaner tool https://adobe.ly/42cEgWr, reboot the computer and reinstall the application using the direct link https://adobe.ly/3Ucq1Pe and see if that works.

 

~Amal

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