Ki Funktion fehlt trotz dazugekauftem KI Abo

[felix_2522]

Hallo,

ich nutze seit längerer Zeit erfolgreich die KI-Funktion des Acrobat Readers.

Nun wird mir der Button für den KI-Assistenten leider nicht mehr angezeigt.

Ich habe das Abo für die KI-Funktion gekauft. Online funktioniert der Service auch, nur halt leider im Acrobar Reader auf meinem Windows 10 Rechner nicht.

Eine Neuinstallation habe ich bereits versucht, hat leider nichts gebracht.

Bitte um Hilfe 🙂

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Please try the steps below and see if that works:

- Open Adobe Acrobat
- Go to Preferences (Ctrl,Cmd+K) > Gen AI > Select 'Enable generative AI feature in Acrobat' > Click OK and reboot the Application.

Let us know how it goes.

[felix_2522]

Hi Amal,

thank you for your response.

Unfortunatly I dont' have a Gen AI option in the preferences window.

[Joyful_developer5452]

hi.

i have just the same problems...please fix it

[ralf_8342]

Ich habe das selbe Problem!

[felix_2522]

Hi Amal,

this is still an open issue for me and as far as I can read, also for a couple others here.

I just checked again. I still don't even have a Gen AI Tab in my preferences. Picture is attatched.

Can you please take a look at that again?

Thank you

Felix

[Vinod Dobhal]

Hi @felix_2522, @ralf_8342  - Could you please provide the responses to the following queries:

1. Version no. of the application installed ? You can check that with Help > About Adobe Acrobat Pro / Reader

2. Provide the country and state / region from where you are accessing AI Assistant

3. Try updating to the latest version by going to Help > Check for Updates

Thanks

[felix_2522]

Hi @Vinod Dobhal,

Thank you for your response.

1. The installed Version is: 2024.005.20414.

2. I am accessing Adobe Acrobat from Germany.

3. I checked for updates and updated to the newer available version which is 2024.005.20421. I attatched a picture of the About page.

However the setting is still missing in the preferences window.

Best regards,

Felix

[Vinod Dobhal · Accepted solution]

Also please try resetting the registry settings for Adobe Acrobat/Reader to see if it resolves the issue. This will remove any corrupted settings and allow the application to recreate them with default values. Pleaase take a back up your registry before proceeding. Follow the steps below carefully:

Steps:

1. Close Adobe Acrobat/Reader.
2. Open Registry Editor: Press Win + R, type regedit, and press Enter.
3. Navigate to the Registry Key:
   • For Acrobat: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC
   • For Reader: HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC
4. Delete the "DC" folder. Right-click it, select Delete, and confirm.
5. Close Registry Editor and Relaunch Acrobat/Reader 2/3 times.

If the issue persists, restart your computer before reopening the application.

[felix_2522]

Thank you very much.

This resolved the issue.

Best regards,

Felix

[Joyful_developer5452]

Hallo,

Die Schaltfläche taucht dadurch zwar kurz auf, aber verschwindet nach 2 Sekunden wieder.

Gibt es eine Lösung?

[Vinod Dobhal]

Hi @Joyful_developer5452,

Could you please export & share the following registry hive:

Steps:

1. Close Adobe Acrobat/Reader.
2. Open Registry Editor: Press Win + R, type regedit, and press Enter.
3. Navigate to the Registry Key:
   • For Acrobat: HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC
   • For Reader: HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC
4. Select File > Export and save the file.
5.  Share the file

Thanks,

Vinod

[Heiko_Krause1726]

Hello,

I have the same problems but on a MacMini M4 Mac OS 15.4.1.

Do you have any hints how to solve the problem?

Thanks in advance,

Heiko