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latest acrobat update is changing the format of my text boxes during e-signature

Community Beginner ,
Feb 08, 2024 Feb 08, 2024

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As title states.

 

During e-signature requests, my fillable text box properties are changed from wrap text to single line long scroll (which cuts off most of the content). There are no options to format during or after e-signature.

TOPICS
General troubleshooting , Modern Acrobat , PDF , PDF forms

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New Here ,
May 21, 2024 May 21, 2024

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I'm having the same problem. Was there ever a solution provided? Thank you!

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Community Beginner ,
May 23, 2024 May 23, 2024

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Unfortunately no, I flatten every document by printing to PDF before doing a signature request.

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Adobe Employee ,
May 27, 2024 May 27, 2024

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Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Please share a small video recording of the steps and the issue occurring for more clarity. If its a file specific issue please share the PDF file so we can check it at our end.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

 

Let us know how it goes.

 

~Amal

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