Latest version Acrobat Pro broken? Keeps crashing/not responding...

[Sjaak Banaan]

Since about a month my, and my colleges Acrobat Pro (64-bit) version keeps crashing/hanging for some reason. The program is up to date. Last week I found a another new update, but it still very unresponsive. 😞

Is there an easy fix or do we need to go back and install and old version?

Thanks.

[pierret18811376]

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[MikeStrider]

I appreaciate there is a new update but my job does not assign me as Adobe Beta tester. I feel Adobe as they didnt intend to break everyone's Acrobat and cause many plug ins to fail but they really should start offering a beta version of Acrobat like Photoshop and Illustrator. I would not be apposed to downloading a beta version and testing but I cant affor the time involved to install an update over the version that works from December then remove the new version if it it fails again and  reinstall a version back from 6 months ago and then update to the December version every single time Adobe releases another update. Its too much. This whole ordeal has been way too costly. 

[ChristianR_Thomas]

This problem has been plaguing me too for the last month.  I've uninstalled Acrobat and switched to the freeware PDF24.  It's not as pretty but nor is it as restrictive as un-paid-for Acrobat.

From my efforts in solving this issue, it seems that there is an inherent incompatibility between Windows 11 and some of the Intel video drivers which is somehow being triggered by the Adobe s/w.   That may help the Adobe developers pin down the problem.  The HD4000 drivers are way out of date with Dell being the worst offender, having stopped their support back at Windows 7  (something to bear in mind for future purchases, eh?).  Lenovo went to to 8.1 on my Thinkpad X230 but I can't tell you whether that fails as the last time I plugged the power supply in I got a loud bang as the socket shorted (and haven't got round to even checking out the damage, let alone fixing it.)  My usual Latitude laptop is not Win11 compatible but it was great with Win10 so I put it on anyway (and I kinda didn't have any choice as I was on the Insider Program).  As I'm running it now with the HD4000 driver disabled and Adobe uninstalled and we're back in business - no problems for nearly 48hrs versus a crash every few hours.  A nice benefit was clearing away a few other errors the Event Logs flagged up and paring down my Startup list and unneeded Services.  It doesn't quite boot like a fresh Win10 install but it's a LOT closer.

[ChristianR_Thomas]

Oh, BTW, can I have a "Correct Answer" flag for this, please?   Judging by the others here, it deserves one and at least has the merit of actually working! 😂😜 

[pierret18811376]

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[craigb65704738]

Nothing suggested in this thread so far has worked to solve this new problem with Acrobat Pro crashing. As a literary editor I work with PDFs everyday, so I don't have the luxury nor the time nor the inclination to fu ck around with software which doesn't work. My solutions to the problem are as follows:

1. Try the PDF24 Creator software as suggested earlier in the thread just to get me back on track so I can actually do some work today. If that lacks some of the functionality I need, then;

2. Locate a clean, illegal, pirated copy of an earlier version of Acrobat Pro and use that. Even just a few years ago, Acrobat Pro just worked every time., now it's a bug-ridden heap of shi t. If you cannot offer a reliable earlier version of the program then I have zero qualms in using a pirated copy. It's not like I'm NOT a paying Adobe customer.

If you are able to somehow unfu ck your software then I will consider continuing our creative cloud subscriptions, but there is very little upside to remaining a paying Adobe customer if you are unable to do that ONE job you have. Your focus on AI bullsh it at the expense of your core business is completely retar ded.

Cheers,

Craig

[MikeStrider]

I feel the frustration of my fellow Cloud users. I just want my Kodak Plug ins to work. I have to use the version from December. Acrobat is for Prepress users and the newest version is stopping the Prepress users from getting their work done. I have stated before on this forum, they need to follow Illustrator and Photoshop and release a beta version for us to be test rats on, then once the bugs are worked out, put the update out. Beta version lets us know if it works with our Prepress workflow with out crashing our system. I would like at least an acknowlegement that this is being heard, as I am currently working on the Dec update and not willing to update until I see something that I can test on or if someone can actually use Kodak's platebuilder plug in with out the screen going blank. Untill then I cant update. 

[pierret18811376]

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[NEP Ricky]

The release notes do not say that the update addresses any isues with crashing though...

[pierret18811376]

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

There is a new update for Acrobat pro today : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[pierret18811376]

There is a new update today for acrobat pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[kevin37183170ipnb]

I followed the instructions on this YouTube video:  https://www.youtube.com/watch?v=fc1NVs1iW6U.  For the first time since purchasing Adobe Acrobat Pro in May 2024, I signed a document without experiencing unresponsiveness.  I will update you if anything changes.
  

[kevin37183170ipnb]

Never mind.  I can sign with ease, but other problems persist.  I think Adobe, like most other large entities, is too big to care, unable to fix this problem, will continue to take our money for a defective product, and will do anything in its power to squeeze every last dime it can out of consumers with little regard for anything other than profit.  Most large entities are egregiously, pathologically greedy.

[kevin37183170ipnb]

Easily signing documents only lasted a few weeks.  It's right back to the same signing problems.  I'm leaving Adobe as soon as I can.   Apparently, Adobe can't fix the problem.  However,  Adobe is excellent at collecting money for a defective product.  

[default4fswpp5x9nyr]

Completely agree with this comment. The reader suite has been trashed by recent "updates". It is very difficult to use an earler version because of the insistent update mechanisms. Adobe really needs to get a grip on update mayhem!

[pierret18811376]

There is a new update today for Acrobat pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[ali_3573]

I still have the same issue with crashing and not responding even after the last update

• 24.003.20054 Optional update, Aug 26, 2024 (Windows Only)

This issue has been affecting me and all of my colleagues since the previous update. 

Please solve it ASAP, every task I have is delayed and overdue because of this problem. 

My laptop's System Specs is

Processor 13th Generation Intel® Core™ i9-13950HX vPro® Processor (E-cores up to 4.00 GHz P-cores up to 5.50 GHz)

Memory 64 GB DDR5-4000MHz (SODIMM) - (2 x 32 GB)

Storage 1 TB SSD M.2 2280 PCIe Gen4 Performance TLC Opal

[Andrew343728186b9i]

Getting the same issues here, non-responding etc. We are running the same version as above - 24.003.20054. It's becoming unworkable tbh, happening with few of my colleagues that I know of.

Laptop spec: i7, 32gb ram, HP Zbook

[pierret18811376]

Hello,

There is a new update today for Acrobat Pro : https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

[wuulfgarr]

just downloaded and installed latest 64bit version of Acrobat Reader (v 24.003.20112) on a newly purchased PC.  crashes with every document.... this is getting on a year now.  they just don't care

[eugene_1187]

I am having the excact same issues. Completely unreliable even with the new update above. Guese I will go to Fox it since support here seems to be non-existent. 

[colleenh6541220]

This is getting sooo ridiculous.  I can't even view a document without it crashing Acrobat or even worse, crashing my Finder.  Finder is unable to relaunch so I have to restart my computer EVER TIME!!!!!!!!!!!!!!  FOR THE LOVE OF GOD!!!! FIX THE APPLICATION OR DON'T SELL A SUBSCRIPTION TO IT!  At this point, it's basically stealing because I can't use the product they sold me.  

[kevin37183170ipnb]

I agree with you 100%!  Adobe knows about these issues, but is too big to care.  My problems with Adobe Acrobat  "Pro" are not as severe as yours,  but very frustrating, nonetheless. The more I read about this rogue organization,  the more I realize that Adobe just doesn't care.  Not only does Adobe not care, it is a master at stealing people's money, infringing cusumer rights,  it also borders on stealing intellectual property from consumers to boot.  The "agreement" we sign says it all.

[Becii]

Same, I'm quite frustrated but at least now I know its not me. I will just use another software.
I have the subscription for PS, Illustrator and InDesign sad they cant even fix their pdf software..