Latest version of Acrobat DC bookmarks will not save after latest update

New Here ,
Dec 21, 2018 Dec 21, 2018

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Running a Mac OS 10.14.2 (latest)

Using Adobe Creative Suites.

In Acrobat DC, running the latest updates, whenever I create bookmarks and quit - they disappear.

Every...Time.

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Edit and convert PDFs

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correct answers 1 Correct answer

Adobe Employee , Dec 24, 2018 Dec 24, 2018

Hi dsafian,

As per the issue description mentioned above, you are facing issue when creating bookmarks after installing the update, is that correct?

Make sure you are saving the changes after creating the bookmarks. Also,  try reboot the machine once if you haven't already and check if that helps. If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and tr

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Adobe Employee ,
Dec 24, 2018 Dec 24, 2018

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Hi dsafian,

As per the issue description mentioned above, you are facing issue when creating bookmarks after installing the update, is that correct?

Make sure you are saving the changes after creating the bookmarks. Also,  try reboot the machine once if you haven't already and check if that helps. If that doesn't work, try resetting preferences for Acrobat using the steps given in this link: How to reset Acrobat Preference settings to default.  reboot the machine after resetting preferences and try again.

I tried replicating the issue on mac machine (10.14.2) with acrobat dc version 2019.010.20064 but the issue was not reproducible.

Also, let us know dot version of Acrobat installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

Thanks,

Shivam

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New Here ,
Feb 28, 2022 Feb 28, 2022

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I am seeing this with Acrobat Pro DC 2021.011.20039 on Mac OS 10.15.7.  Created a 100 page PDF, saved it.  Added 30 bookmarks, including some pages with 2-3 bookmarks.  Saved after every updated page.  Machine is Mac Mini 6-core i5 with 64 GB RAM and 128GB free space on the hard drive. 

NOT ONE OF THE BOOKMARKS WAS SAVED!  And then Acrobat CRASHED on me.

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New Here ,
May 06, 2022 May 06, 2022

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After merging PDFs into one file we noticed an issue with saving bookmarks. The first bookmark would save but any after that would not save for several attempts. I'd create a bookmark and would have to try saving 5 or 6 times before it would save. By luck, I noticed if i use the Redact tool (even if I just redacted one small square anywhere on the document), applied the change and saved.... the document would then save bookmarks EVERYTIME.

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