Le programme ne s'ouvre pas

New Here ,
Jun 28, 2022 Jun 28, 2022

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Bonjour le programme adobe acrobate Dc refuse de s'ouvrir. Pourtant il fonctionnait il y a de cela quelques jours.

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General troubleshooting

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Adobe Employee , Jun 28, 2022 Jun 28, 2022

Hi Guillaume

 

Hope you are doing well and sorry to hear that.

 

What happens when you try to open the Acrobat DC application? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding. Also please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

If it still doesn't work, please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi Guillaume

 

Hope you are doing well and sorry to hear that.

 

What happens when you try to open the Acrobat DC application? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding. Also please try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

If it still doesn't work, please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer, and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

 

Regards

Amal

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New Here ,
Jul 06, 2022 Jul 06, 2022

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Merci de votre suivi rapide. Tout fonctionne très bien depuis que j'ai réinstaller le programme avec le lien que vous m'avez envoyé.

 

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