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le texte n'apparait pas dans le document

New Here ,
Sep 08, 2021 Sep 08, 2021

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Bonjour.

Quand j'ouvre un document dont les champs ont été remplis, les champs apparaissent vierges. L'application installée sur mon ordinateur est Adobe Acrobat Pro DC. Connaissez-vous la manipulation pour y remédier. Merci d'avance.

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Hi Eloise

 

Hope you are doing well and sorry for the trouble. As described, the text in the PDF form doesn't show and it appears as blank.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network drive please download it to your computer first and try again..

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed go to Help > Check for updates and reboot the computer.

 

Please try to turn off the protected mode for testing (Win Only) Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup' Turn off the protected mode and uncheck 'Enahanced Security' > Click OK and reboot the computer.

Note: Please turn on the security after testing to avoid any security risk.

 

You may also try to reset the Acrobat preferences as described in the help page - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works for you. 

 

Regards

Amal

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