License activation limit reached

[TomKröber]

I possess an unlimited version of Acrobat Pro V12
Due to an HD failure I had to put a new HS in my computer, I could not deactivate my older licence.
I reinstalled A.Pro and put my licence number, but it tells me it could not activate my licence as it was installed elsewhere.

How to deactivate manually or rest my License account regarding Adobe pro V12 ?  

I tried to contact the support by chat, but the person could not do the job and even tried to sell me a new licence !

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Please go through the help page https://adobe.ly/4cV49Ph and see if that works

Also Acrobat X and XI are EOL applications and not supported with the latest Mac and Win OS. FOr more info. please check the help pages listed below:

- https://adobe.ly/3TYqJhh

- https://adobe.ly/4cW7zkR

Thanks

Amal

[TomKröber]

if teh support ended thta means teh software stays fully functional, just without support and liscence issues ! 

[Abambo]

In general, you can activate Acrobat twice before you get this message. If the links from @Amal. don't help, you are out of options. 

Indeed, the program continues to function, as long as you do not change the system or anything about your system. Unfortunately the change in your case is the harddisk crash.