License Agreement Keeps Opening on Each Use -- Even After I Accept

[perry_v_7769]

The License Agreement keeps keeps opening on each use -- even after I accept. I am a single user on one PC.

[try67]

Is this happening in Acrobat? If so, what's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

If not, you posted in the wrong forum.

[AnandSri]

Hello Perry!

I hope you are doing well.

Are you experiencing this issue with Acrobat? Could you please share the screenshot of the message you are getting? Are you on a Windows machine or Mac, and what is the version?

Please ensure you have the latest version of Acrobat installed on the machine: 25.001.2043x Optional update, Mar 19, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3QVEFaV

Run as Administrator: Right-click on the Adobe application icon and select "Run as Administrator." This can sometimes resolve permission issues that prevent the acceptance from being saved.

Reset Acrobat Preferences: Reset the app preferences once and reboot the devices: https://adobe.ly/4hVFKuw

Run Adobe Licensing Repair Tool: Download the Adobe Licensing Repair Tool, Run the tool and follow the on-screen instructions. Restart the computer and launch Acrobat: For Windows.

Check User Permissions: Make sure that your user account has the necessary permissions to save changes. You might need to adjust the permissions for the Adobe folders in your system

If the issue persists after trying all these steps, please use the Acrobat Cleaner tool to remove the app, restart the machine, and install Acrobat.

Let us know how it goes.

Thanks,

Anand Sri.

[perry_v_7769]

Thanks for both replies. I am using Adobe Acrobat version 2024.004.20272.0. The message I get is entitled Distribution License Agreement for Use on Personal Computers. After that in the box is the entire license agreement, which I must "Accept" each time I use the app. I have tried Run Adobe Licensing Repair Tool and running the app as Administrator. 

[perry_v_7769]

So as a further update, I tried all the fixes mentioned by Anand Sri. No luck.

[Amal.]

Hi there,

Hope you're doing well! Thank you for trying out the suggestions we provided earlier.

If you're still experiencing issues, please follow the steps below to resolve them:

1. Run the Creative Cloud app with administrative privileges:

• Right-click on the Creative Cloud app icon.

• Select "Run as Administrator" from the menu.

2. Sign in to your account once the application launches.

After completing these steps, the issue should be resolved—even after a system reboot. Your apps should no longer prompt you to accept the license agreement or sign in repeatedly.

Please give it a try and let us know how it goes.

[magical_customers5E47]

I don't have a subscription to Creative Cloud.

[perry_v_7769]

I don't have a subscription to Creative Cloud.