Loading Acrobat X Pro serial number issue

[dschaib]

just moved to a new computer and was given a link to download Acrobat X Pro which I own a license for. the download is for a free trial and when I enter my serial number is asks for a qualifying application for the upgrade. My account shows the serial number i entered as being registered and my account only shows this version of acrobat. The support person said she is only a billing person and sent me here to get resolution.

Help

thanks

[try67]

Your serial number was an upgrade, which means you must also insert the serial number of a previous fully qualifying version. Without it you can't use your license. Support should have told you that instead of sending you here.

[dschaib]

Hi try67,

do not have any other serial number or version as per my account page.

[try67]

What is the information written in your account for that serial number? Is there a product description?