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LogTransport2.exe Error

Community Beginner ,
Jul 15, 2020 Jul 15, 2020

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I get this error whern shutting down Windows 10:

 

LogTransport2.exe

The application was unable to start properly. (0xc0000142). Click OK to close this application.

 

I am running the latest version of Acrobat Pro DC (2020.009.20074).

 

What's annoying is that I my computer will not go into sleep mode. If I close lid on my laptop or manually select Shut Down|Sleep, the computer does nto go into sleep mode. If I uninstall DC, I don't have this issue. But I need DC every day for work.

 

I have seen the other posts on this forum about the same problem. I have tried all the fixes. Nothing works and the problem keeps coming back. I have uninstalled and reinstalled DC, changed the optin to 0 in the registry, changed the permisisons on the registry key, tried a DC repair. I installed the hotfix on this page, https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmay2020qfe2... which seemed to work for about a week and the problem came back.

 

Is there any solution to this problem?

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General troubleshooting

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correct answers 1 Correct answer

New Here , Jan 20, 2021 Jan 20, 2021
This helped for me. I hope this can be of use for you. Link to solutioin   

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hi Rickmeister

 

We are sorry for the trouble. As described you are getting the erorr '

LogTransport2.exe

The application was unable to start properly. (0xc0000142). Click OK to close this application' While shutting down Windows 10

 

As mentioned above, You tried changing the option to 0 in the registry, changed the permisisons on the registry key and the issue still persists. In some cases, the Registry Value of the DWORD option automatically changes to 1 which further leads to LogTransport2.exe Error 0xc0000142.

 

Please change Registry permissions to stop changing the value back to 1 as follows:

 

1. On the Registry Editor, navigate to this path

  • HKEY_CURRENT_USER\SOFTWARE\Adobe\CommonFiles\UsageCC

  •  

2. Execute a right-click on UsageCC and choose Permissions.

Capture.PNG

 

 

 

 

 

 

 

 

 

3. In the Permissions wizard, click on Advanced button.

4. Click Disable inheritance on the following window and hit OK.

 

Capture.PNG

 

 

 

 

 

 

 

 

 

 

5. Again in the Properties wizard, select System and click Remove. Click Apply and OK to save these changes and restart the device.

 

Capture.PNG

 

 

 

 

 

 

 

 

 

Let us know how it goes

 

Regards

Amal

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Community Beginner ,
Jul 23, 2020 Jul 23, 2020

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Thanks Amal. I have done all this and it does not resolve the problem.

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Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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Amal,

There is another step that is missing in your instructions for me should I:

Convert inherited permissions into explicit permissions on this object

or

Remove all inherited permissions from this object

 

I've done all the messing with the register performed the "fixes" to no avail.  I'd also like to add to my fellow LogTransport Sufferer brethern, that along with the above issue once this issue is triggered, which is during heavy work on my PC with a .pdf open mouse operations become jittery, typing is extremely painful and the general speed of my PC drops.  All because of this LogTransport error.  This is a big problem.  Have you been able to replicate the issue?

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New Here ,
Jun 26, 2021 Jun 26, 2021

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Well now I wish I hadn't bought the expensive Adobe product. It is ridiculous and amateurish that I should be expected to correct Adobe's mistakes. We are CUSTOMERS here, and I will certainly not be tampering with my computer's settings in the way Adobe suggest. I expect your software to work properly, so YOU should fix it. I've just downloaded this a year after other unfortunate customers were complaining about this exact same problem. It's not fit for market.

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Community Beginner ,
Sep 10, 2020 Sep 10, 2020

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I am subscribed to Adobe Creative suite and have the same LogTransport2.exe shutdown problem that everyone has been complaining about here for a long time.  I now have 2 PCs with the same problem.  Everytime I shut down, they ding with an error and the message pops up.
This EXPENSIVE software subscription should not have this problem or worse... this tremendous delay in addressing it.  I am to the point of uninstalling this software from all my PCs and using Google instead.

None of the solutions posted here as of today WORK at all, I've tried them all !!!
Adobe, c'mon and get your crap together already !!!

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Community Beginner ,
Sep 11, 2020 Sep 11, 2020

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I could not agree with you more! It's shameful that Adobe does not have a fix for this issue. In my case, it prevents my laptop from going into sleep mode which is a huge nuissance. Every time that happens, I shut down and get the error. Sometimes, I don't get the error. I can't seem to find any pattern or what induces this issue. I also changed my laptop recently and have the exact same issue on a brand new PC. I've applied thier "fix", uninstalled/reinstalled Acrobat DC...Nothing seems to resolve the problem.

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New Here ,
Nov 01, 2020 Nov 01, 2020

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I have the same problem. I genuinely do not expect to have this kind of problem when paying an expensive monthly subscription! (Especially on the most common platform). Adobe should fix this and issue an automatic update. (or go home).

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi Winston,

 

Hope you are doing well and sorry for the delay in response.

 

Could you please try creating a Registry Key  as described below and see if that helps:

1. Search for Regedit keyword in Windows Search.

2. Go to the following path:

     HKEY_CURRENT_USER\SOFTWARE\Adobe\CommonFiles\UsageCC\(user GUID).

     The GUID is a unique value the application assigns to the signed in user.

3. On the Right Side Panel, create DWORD Key "optin", if it is not already created.

4. Set its value to 0 (zero).

 

Regards

Amal

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Community Beginner ,
Nov 18, 2020 Nov 18, 2020

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Been there, done that.

This does nothing to resolve the issue.

Thanks anyway.

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New Here ,
Nov 20, 2020 Nov 20, 2020

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Changing that reg key seems to fix the problem shortly.  The key value changes after a few days into 1.

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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That's exactly right. It's not a permanent fix. It appears that there is simply no solution to this problem. 

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Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

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Hi there

 

We are sorry for the delay in response and thank you for sharing your observation with the reg key settings.

 
To help prevent a value changing, in Regedit:
 
  • First, export the key, or better, back up the Registry lest something go amiss.
  • Change the value of the registry key, as desired.
  • Then, Right-click on the key containing the value.
  • Click on Permissions.
  • Click the Advanced button.
  • Change Owner to yourself.and check if that helps.

 

Regards

Amal

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New Here ,
Dec 07, 2020 Dec 07, 2020

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I ahve the same error that slows my computer to a crawl.. adobe fix your bugs!!

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Does nothing to resolve the problem.

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New Here ,
Jan 09, 2021 Jan 09, 2021

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Same here. I also echo everyone's sentiment about having to deal with the hassle of a pretty major, long-standing bug for the amount of money we're paying to use these products.

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New Here ,
Feb 28, 2021 Feb 28, 2021

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correct. this works for about a day or so. this is not a permenant fix

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Community Beginner ,
Jan 10, 2021 Jan 10, 2021

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What I've noticed thus far trying to resolve this annoyance is that the "LogTransport2.exe" error message upon shutdown goes away when "AcroTray (32 bit).exe" is stopped with the task manager.  AcroTray (32 bit) cannot be deleted as Windows10 loads it and will constantly look for it thus creating a bigger nuissance.

Adobe... how about stepping up your game and helping your customers here!!!.  This has gone on long enought already!

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Have you tried disabling AcroTray.exe from the startup tab in Task Manager? That seems to work for me.

As a bonus, you get rid of the butt ugly Windows 95 style icon from Task Manager. 

 

smack332_2-1610535403802.png

😊

 

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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No but it's certaioinly worth a try. What excactly does AcroTray.exe do? If you stop it, what effect does this have? I'll let this forum know if it made a differenmce for me. Thx!

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Seems I spoke too soon, unfortunately. Acrotray has a nasty habit of starting automatically when you work with PDF-files.

 

Did some digging, and it seems AcroTray is tied to the context menu that opens when you right-click e.g. a Word document (which allows you to convert file to PDF etc.). Every time you right-click a document that can be converted to PDF, AcroTray starts itself if it's not already running. So to get rid of AcroTray completely, you have to remove the context menu. I found a way to do that here: Solved: Disable adobe right-click context menu using Activ... - Adobe Support Community - 8281479

 

The drawback is of course that you lose the context menu, so if you use that you will have to weigh your options. I never do, so for me it was win-win to get rid of it.

 

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Wow, Adobe have really gone out of their way to make this as painful as possible for their customers. AcroTray is apparently also tied to the Adobe Word plug-in. If you use that in any way (just opening the ribbon menu is enough), AcroTray starts after you close Word. So it doesn't seem to be doing anything useful, it just runs because...?

 

To prevent this you have to disable the plugin (Options menu -> Add-ins -> Manage COM Add-ins and uncheck Adobe). However, you then lose the Adobe PDF Word integration, which is actually quite useful. The work-around is to save as or print to PDF, but that's less versatile.

 

This is just ridicolous. Various problems with AcroTray seem to have been going on for years and are affecting a lot of people. I don't understand why it's not fixed. Thanks, Adobe!

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Community Beginner ,
Jan 19, 2021 Jan 19, 2021

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Same error here, I hope this gets fixed soon on the next update.

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New Here ,
Jan 20, 2021 Jan 20, 2021

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Adobe.. what are you doing about this? For the amount of money you guys charge for your subscription, this is frustrating! Is there a fix yet?! 

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New Here ,
Jan 20, 2021 Jan 20, 2021

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This helped for me. I hope this can be of use for you.

 

Link to solutioin

 

 
 

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