Losing checkbox when saving PDF forms

[Providence PLL]

I have been facing an issue with checkboxes disappearing when saving PDF forms and, in some cases, when sending the document through Outlook or DocuSign. This has been highly frustrating. Can anyone help with a possible solution to this?

[Amal.]

Hi there 
 
Hope you are doing well and sorry for the delay

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3Tg7oJB and check.

~Amal