Losing formatting in comments

[RainbowCollage]

Just over the past couple of weeks I've had a new issue with Acrobat Pro. I have to include formatting (italics and bold, mostly) in comments and have been doing so for many years. But just recently that formatting has been dropping out. If I quit Acrobat and reopen, I can get it to start accepting formatting again, but it doesn't bring back the formatting that was lost.

For example, I'll have text where I have italicized words and those words are suddenly in plain text. I put the formatting back in and it shows up in the comment box, but when I "post" the comment, the formatting is gone. If I quit and come back, I am successful in getting the italics to hold for the moment, but it may disappear the next time I have the file open.

What can I do to make sure this formatting isn't lost?

[Tariq Ahmad Dar]

Hi @RainbowCollage 

Sorry for the delay in responding. I am following up to check if you are still experiencing these issues with commenting. 

At least a couple of product updates have been released. One of those had some enhancement related to the commenting feature. Please check for any pending updates and let's know if are any issues or questions, we'd be happy to assist.

~Tariq

[marcosm79504128]

This is 2025 and I have the same problem. Anytime I open a document and edit a comment all text loses its format. It's a bug and it is extremely annoing!