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Losing letter Ö in swedish accessible pdf documents and a side note about bullet lists changing to Ł

New Here ,
May 30, 2022 May 30, 2022

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When doing Swedish PDF documents accessible with "auto tag" in acrobat reader, we lose the letter Ö in the tags.

It remains on the page but simply disappear in contents and tags. It also removes the spacing close to the ö.. Seems to be different results between different typefaces as well. This issue can also occure when making bookmarks, the letter ö disappears. But not always... a bit tricky this 🙂

A document made from indesign, word etc. and exported correctly does'nt have this issue (i.e. we don't need to use the auto tag function) but in those cases that we don't have the control of the original document or the exporting of the file, this is quite a big issue if the PDF document needs to be acessible and its a lot of pages (like a book/dissertation etc.). Then we manually have to tag the whole document because the ö and spacing does'nt disappear when doing it manually in acrobat.

Side note: I discovered that bullet lists (the dots in bullet lists) is changed to Ł in the whole document when you have a table of contents that uses the "Right Indent Tab" in indesign. Don't know how this is translated into the pdf-document but when I've changed the "Right Indent Tab" to a normal tab the issue with Ł disappeared. Hours of pulling my hair... haha 😄

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Standards and accessibility

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello Fare,

 

I hope you are doing well. I am sorry for your experience with Acrobat.

 

The issue that you are referring to is with a particular file or with all the files with a Swedish?

 

Also, can you please share a sample file so that we can try and reproduce the same at our end?

 

Would you mind sharing a few details as well:

1. The Operating System you are using and its version [ Windows / Mac ]

2. The version number of Acrobat you are using.

 

Thanks,

Souvik.

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New Here ,
May 01, 2024 May 01, 2024

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I'm experiencing the same problem as described above. Is there any update in this ticket?

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi there 
 
Hope you are doing well and sorry to hear that
 
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
 
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to copy the text with formatting, in the right-click menu and see if that works.

 

~Amal



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