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Lost files on Acrobat 'combine files' function

Community Beginner ,
Sep 11, 2024 Sep 11, 2024

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My source files were deleted after using the 'combine files' function, however, I never saved the file once they were combined. Basically, I wanted to combine these two files so I started doing so and added the two files, I then changed my mind and decided I was no longer going to make a PDF so I closed the tab and made sure to select 'do not save file' upon exiting. I know that this Acrobat has a 'delete source files' setting but I assumed that because the file wasn't actually created, or at least saved as a combined file, I wouldn't lose the source files, but now I cannot find them! So I don't have the files at all anymore, neither separate nor combined 😞 Is it possible for me to access them somewhere?

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting , PDF

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Adobe Employee ,
Sep 12, 2024 Sep 12, 2024

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Hi @Kayla Wilck Apologies to hear this. I'm sorry if I can help here. By default the setting for auto delete in Combine is off. I'm assuming for your case the setting was enabled. And while you closed the Combined file, it must have asked you to save.  In case the combined pdf file is not saved while closing and auto delete setting was checked, then do you think some additonal warning would have helped here?

 

Regards,

Subrato

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Community Beginner ,
Sep 17, 2024 Sep 17, 2024

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Hi @SubratoNamata , thanks for the response. 

Yes, the setting must have been enabled, but surely that setting shouldn't apply to a file that was never saved? 

As in, if the "Always delete source files after combining" setting was on, my files shouldn't be deleted because they were never combined. As I said in my original post, I specifically chose not to save the document. While an additional warning might have helped I don't think that is the solution. I think the source files should not be deleted until after they are combined and saved as one document - I could be missing something completely but surely that is a logical expectation? On top of this, Adobe should definitely have some kind of file recovery system for things like this, I think it would prevent quite a few headaches. Please (kindly) correct me if I have missed something. 

thanks

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New Here ,
Nov 12, 2024 Nov 12, 2024

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Hi SubratoNamata, 

There is more information on this bug here: https://community.adobe.com/t5/acrobat-discussions/acrobat-pro-dc-deleted-source-files/m-p/14977976#...

It is actually a bug, and not a matter that requires 'some additonal warning', as it should not delete the source files if the combined PDF is not created. If you do not save the combined PDF, then it is not created.

Does Adobe have a process for reporting bugs?

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