• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Lots of users having saved signatures disappear and have to recreate signature

New Here ,
Jun 27, 2024 Jun 27, 2024

Copy link to clipboard

Copied

Hey There,

I have some users whose saved signatures disapeare from the saved list.

It seems to happen randomly and has only just started to occur in the last 2 or so weeks

The higlighted red signature will just not show as an option and the user has to recreate it 

Eoin38309702oitj_0-1719550002378.png

If more info is required feel free to let me know,

Cheers,

Eoin McMahon

 

TOPICS
General troubleshooting , Modern Acrobat , Security digital signatures and esignatures

Views

36

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

Copy link to clipboard

Copied

LATEST

Hi there,

 

Hope you are doing well and thanks for reaching out.

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.2089x installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here (https://adobe.ly/3WcMoEP) and see if that works.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines