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M2 Mac password issue

New Here ,
Mar 03, 2024 Mar 03, 2024

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I cannot open password protected documents on my M2 Mac Mini.  I get a message that the password is incorrect.  i can open this on my Ipad.

TOPICS
General troubleshooting , PDF , Standards and accessibility

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correct answers 1 Correct answer

New Here , May 10, 2024 May 10, 2024
Hi
the issue was resolved.
it turns out that they entering the wrong password.

Idiris

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

As described you are unable to open the password-protected file on Mac with the error password incorrect, however, the same file opens on iPad using the same password.

 

Please make sure you are typing the same password on Mac and also check for the caps lock. You may also try to type the password on MS Word or notepad and then copy and paste it in the password field to open the document and check.

 

Also, make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once.

 

Let us know how it goes.

 

~Amal

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New Here ,
May 09, 2024 May 09, 2024

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Hi,

I have a similar problem. I have an M2 MacBook book with Adobe Acrobat 2020.5.30574.0. adobe acrobat on this m2 can not open password projected pdf file. However, I can open the password-protected pdf with Apple's Preview or even in chrome. any suggestions?

 

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Adobe Employee ,
May 10, 2024 May 10, 2024

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Hi there

 

What happens when you try to open the password-protected files? Do you get any error message? If yes, please share the screenshot of the same for more clarity.

 

~Amal

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New Here ,
May 10, 2024 May 10, 2024

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LATEST
Hi
the issue was resolved.
it turns out that they entering the wrong password.

Idiris

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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