Mac Computer printing problems

[Marilyn5CE2]

Hello. I use Adobe Reader within QuickBooks to print checks. The adjustment suddenly went askew. In the printing "page" instructions were to update Adobe Reader. That was done and, for a couple weeks, we had better than ever printing! Then it crashed again. I use Chrome. It was the most recommended for Mac. 

What more can we do to get our printing up and running smoothly again? 

[Amal.]

Hi Marilyn

Hope you are doing well and sorry for the trouble. As described the Acrobat Reader crash when printing.

Would you mind sharing the version of the Adobe Acrobat Reader you are using? To check the version of the application go to Help > About Acrobat and make sure you have the latest version 21.05.20048 installed. Go to Help  and check for updates and reboot the computer once.

What is the version of the Mac OS you are using? Please check for any missing/pending update for the Mac OS and try updating it and check if that helps.

What is the make and model of the printer you are using? Please check for any missing updates for printer driver and firmware and try updating it.

You may also try to remove the printer driver, reboot the computer and reinstall the printer driver from the manufacturer website.

If it doesn't work please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there.

You may also check the steps/suggestions provided in the help pages listed below:

- https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

- https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

Regards

Amal