Hello,
I have a user whom I have been troubleshooting an ongoing issue with. We host shared drives that users store files in and have no issues on Windows.
However, our only Mac user experiences crashes when saving PDFs inside one of the shared drives.
The process is:
User creates a new PDF or edits an existing PDF -> Clicks save -> Crashes both Acrobat and server/shared drive -> No edits to the PDF were saved
I have tried the following troubleshooting steps already:
1. Reinstalling Adobe Acrobat (both via Adobe Cloud app and directly from the website)
2. Resetting the "Preferences" in Adobe Acrobat
3. Deleted the "AccessabilityPlugin folder" which has been reported online to cause issues
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