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Mac Install of Acrobat DC fails - other CC apps install fine

New Here ,
May 23, 2019 May 23, 2019

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I have been trying to install Acrobat DC (from Creative Cloud) and it always fails. I had no problem installing other apps from CC, even after the Acrobat DC installation failed, but for some reason, no matter how often I try, I cannot get Acrobat DC to install.

I have macOS Mojave (10.14.4), 16GB Memory, 170GB of disk space, Safari 12.1.

Can anyone help me? I've tried removing any other versions or installations of Acrobat via Adobe AcroCleanerTool - it doesn't find any.

I did purchase this computer from an individual who had some Adobe software, but I uninstalled it all. Since none of the other Creative Cloud apps have had trouble, I can't understand why Acrobat has trouble. I get the following errors:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW006 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 19.12.20034.0 Acrobat DC/Acrobat DC Installer.pkg_19.012.20034 -----------

ERROR: DW006: Apple Package failed to install successfully.

ERROR: DW003: Third party payload installer Acrobat DC/Acrobat DC Installer.pkg failed with exit code: 1

-------------------------------------------------------------------------------------

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Install update and subscribe to Acrobat

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Community Expert ,
May 23, 2019 May 23, 2019

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Adobe Employee ,
May 23, 2019 May 23, 2019

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Post the Install.log file for the Acrobat portion of the install.  You can find the file "Install.log" at /private/var/log/install.log

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Community Beginner ,
May 27, 2019 May 27, 2019

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I am having trouble with Acrobat DC on a brand new Mac 15" laptop. It dowloads and doesn't install. Error 1 for me. I too can use other Adobe programs from the cloud.

Mac15.5 OSX Majove

all apps / system up to date.

I did uninstall and reinstall in case I made an error on the new computer (they did put my old computer files in a folder on the desktop including Adobe)

Adobe Acrobat 1.1GB / Created Nov 4,2017 at 11:56AM • Modified April 20,2019 2:01PM

Last opened Today, 7:05PM

Version 19.010.20099

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