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Mac issue with spawned pages - Fields not showing

Explorer ,
Aug 02, 2021 Aug 02, 2021

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Hello,

 

I have a template that, upon choosing from several drop down lists, certain pages spawn and others are deleted. This form works perfectly on a Windows based machine, but when you make the same choices on the Mac version of Acrobat Pro DC, the pages spawn but they are completely blank. If you then open the Prepare Form section of Acrobat after the blank pages spawn, you can see black and white boxes where the fields should be, but you can't access the fields (see pic). I'm wondering if it has something to do with the deletePages code I used to remove the pages I no longer want, but I'm not positive on that. Here are snippets of the spawning code and the deleting pages code. 

 

SPAWN

else if (event.value == "Small Size") {

     if ( Drop2 == "Small Size" && Drop3 == "Small Size") {

     

     var expTplt1 = getTemplate("1K1-2");

     expTplt1.spawn(numPages,false,false);

     

     var expTplt2 = getTemplate("1K1-3");

     expTplt2.spawn(numPages,false,false);

     

     var expTplt3 = getTemplate("1K1-4");

     expTplt3.spawn(numPages,false,false);

this.pageNum = 1; }

 

DELETE

if (this.numPages == 4) {

this.deletePages({nStart: 1, nEnd: 3}); }

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Explorer ,
Aug 02, 2021 Aug 02, 2021

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One more thing, I have also tried hiding the pages I do or do not want, but I can get them to become visible, but I can't get the ones I don't want to hide. So that's another frustration.

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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[Moderator moved from Using the Community (forums) to Acrobat DC.]

 

Which app and version are you using to view the PDF on Mac?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Aug 02, 2021 Aug 02, 2021

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I'm using Acrobat Pro DC version 2021.005.20058 for all my PDFs.

 

I try to always keep everything up-to-date. This problem has been happening across several different updates/versions of both Mac OS and Acrobat so I don't think it's a software issue. The form just doesn't seem to like Macs.

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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Did you at any point open the file using Apple Preview?

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Explorer ,
Aug 02, 2021 Aug 02, 2021

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No, I have never used Preview. I don't really like that app. I use Acrobat only.

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