MAC Log In Issues

[Greg5C4E]

My job provided me an Adobe account. When I log this account into my MAC, it doesn't grant me my full rights to Adobe and says my trial has ended. But when I log into my personal PC and work PC, I have full access. Any suggestions why this is happening? I can't contact support because we need to reach out to our adminstration support who created the account. 

[Amal.]

Hi Greg,

Hope you are doing well and sorry for the trouble. As described, you are getting the error 'Trial ended' when you login to your Mac. However, its working fine when you log on your personal and work PC.

Please test your connection with Adobe servers when working on Mac an try to reset the host file. Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers.

For more information please check the help page: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

If it still doesn't work, please get in touch with your IT admin for more information.

Hope this will help

Regards

Amal

[Greg5C4E]

The problem is I have access to Adobe "Standard" . And Mac doesn't provide the "Standard" software. So it will not work in my Mac. Adobe should definelty look into fixing this issue. Not fair for paying users. 

[Amal.]

Hi there

Thank you for sharing the information. As mentioned you have Adobe Acrobat Standard DC, this is the product limitation as it is only compatible with Windows OS.

For more information about product requirements please check the help page: https://helpx.adobe.com/acrobat/system-requirements.html

Hope this information will help.

Regards

Amal