Mac OS Big Sur and Adobe Acrobat Pro - Maxed Out Memory

[BlakeThoennes]

Hello,

We have uninstalled/reinstalled/rebooted/new user account.

We freshly installed from usb media Big Sur 3 months ago.

After rebooting, about 15minutes into working with some PDF documents, everything starts locking up and memory full messages begin to popup. Rebooting or force quiting adobe allows the system to resume working for a while.

Looking for advice on how to resolve. See attached Screenshot. I am willing and able to perform any additional diagnostics or data collection - no task is too daunting. I am also willing to read similar requests- so post away! (I did google and search for Big Sur adobe acrobat ram and memory issues)

[BlakeThoennes]

I have received a direct private message from a Steve Lineham indicating I should reach out to Adobe's support team at [spammer's email address removed by moderator] ... Really!? OUTLOOK.COM ?! 

Adobe... I hope you see this.

[Steve Lineham...]

i suggested you [Deleted fake email address by moderator] i found this somewhere and i tried to help people but yeah it's fake.

[BlakeThoennes]

It was the private message that made me wary. Posting it publicly is a acceptable attempt at helping. "Hey, I found this direct method of contact to Adobe - perhaps you will get more traction messaging them directly on a specific technical problem like you posted." Looks like a legit attempt to share information. But when its messaged privately, it is a great example of a scammer - phishing for fools - Once I email that, they will be all too quick to jump into the system via a remote software and "help" for 500$ to unlock my computer because they Crypto'd it or just locked me out or try to scare me into thinking I have a virus and need their "security tools and cleaning service" for 500+$. Seen it 100 different ways... saw this coming a mile away.

You posting a response is a really good idea to prove your not a scammer and likely a saving move on your part as I had made adobe aware promptly after receiving your message.

To confirm - I do NOT suspect you as a scammer (Steve Lineham), and acknowledge you were trying to help and not phishing for victims. Thank you for trying to help - and I encourage you to not give up trying to help others (just not with that email ;P)

Blake

[try67]

They ARE a scammer. Do not give them access to your computer or any private information!

Adobe will never contact you via a non-Adobe email address or domain.

[greydutch]

Steve,

You sent me exactly the same message just now although you said yesterday you knew it is fake! Why is this?

[BlakeThoennes]

Super Sketchy. I suspect now that Steve is actually trying to trick users. Adobe? Response please?

[try67]

Please post the username of the person who contacted you with this offer so they can be banned.

[BlakeThoennes]

we did above and we reported the post

[greydutch]

Well, the name of this person is Steve Lineham, as you can see from the above.

[greydutch]

and here's another reaction I am not so sure about now: my message

https://community.adobe.com/t5/photoshop-elements-discussions/photoshop-elements-2022-error-message-...

was answered by someone called NikhilTuli who said he was an Adobe employee ("Mitarbeiter" in German), but I just noticed that he has posted only twice in his entire Adobe career, which seems rather odd. And the link he sent me was incomplete (or so it seems).

Unfortunately, it looks as if I have received just two fake responses to my message. The thing is that every time I start the programme it issues this error message. I just bought the programme and am wondering whom I could contact outside this forum. In fact, I would like to make a complaint about the software as I bought it. Thanks.

[try67]

@NikhilTuli is actually an Adobe employee, as the tag under their name indicates. I will report the other person as a scammer.

Regarding contacting Adobe directly outside this forum, try these methods:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

[jane-e]

---

@BlakeThoennes wrote:

I have received a direct private message ... 

Adobe... I hope you see this.

---

Hi @BlakeThoennes 

If someone sends you a PM that you think is spam, click the ellipses to the right of their name, then click "Report as Inappropriate". Adobe Staff can then look at the PM and make a decision. Forum volunteers cannot do this.

Jane

[BlakeThoennes]

 

[try67]

What's your exact version of Acrobat?

[BlakeThoennes]

see above screenshot