MAC OS26 TAHOE UPDATE

[bobc999]

As soon as I updated my MacBook Pro to OS 26 Tahoe, the only problem I have is that my Adobe Acrobat has slowed to a ridiculous crawl. I went back and attempted to annotate a PDF and when I entered in a short paragraph annotation, acrobat consistently took at least a full second or more to display each character before moving onto the next. #Help

[Amal.]

Hi there,

Hope you are doing well and thanks for reaching out and sharing the details.

I understand how frustrating it must be to experience lag while annotating after updating your MacBook to macOS 26 Tahoe. Performance slowdowns like the one you’re describing can sometimes occur after a major OS update due to compatibility or resource conflicts.

To know more about the Adobe apps compatibility with MacOS please check the help page https://adobe.ly/4nt4WMc 

Hope this information will help.

~Amal

[Dave Creamer of IDEAS]

I'm not having that problem. Do you have any third-party utilities installed? What happens if you start up in safe mode?

[bobc999]

There was a new update and when I went back to Acrobat, the issue was
resolved now. YAY.

--

[Nikhil.Gupta]

HI @bobc999 ,

Its unfortunte that you have to face this issue. Couple of quick questions can expedite us in helping here :

1.  Whats the Acrobat version. Can you please try updating it to latest version.
2.  Do all other apps work fine post upgrading to MacOS Tahoe?
3.  Does Acrobat hang at launch itself or some particular workflow?
4.  Will it be possible to share spindump of Acrobat at the time of hang , while you have started capturing logs perform the steps you mentioned above.  Steps to capture those :

• Go to Finder > Applications > Utilities > Activity Monitor.
• Click on the Acrobat/Reader process you need to sample. Click the gear icon, and then click Sample Process.
• Wait until the sample is created. Save the document on your desktop.
• Open Terminal by going to Finder > Applications > Utilities > Terminal. Type the command:
• sudo spindump -file ~/Desktop/spindump.txt
• The spindump.txt file is saved to the desktop. Collect the sample file in step 3 and the spindump.txt file

Thanks,

Nikhil Gupta

[bobc999]

Hello. Thank you for your email. 

No, the application does not hang up at launch, nor does it hang up during use. It just slows to a ridiculous crawl when I attempt to utilize the application. It was still functioning, but at a snail's pace.