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Macro warning combining PDF files

New Here ,
Sep 21, 2022 Sep 21, 2022

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          We have a user who was able to combine PDF files using Acrobat DC but suddenly cannot do so. The warning says that the source of the file is untrusted and references AppData\Local\Microsoft\Windows\INetCache\Content.Word. That location sounds as though it ought to be untrusted. After that, a warning says that the "Security level is set to High. Please run the application which created this document, in the "Security Warning" dialog select the check box "Always trust macros from this source," and enable macros created by Adobe Systems, Inc."

 

          The stock advice I have been able to locate suggests running a repair on Office, but I have already done that to no avail. Following the advice in the second box doesn't seem to be possible as it looks as though I'd have to have a document created by Adobe Systems, Inc. to use to start the process. There is no way to add a publisher by name in the Options of Adobe or Word. Is there any other way to deal with this? My Internet searches have yielded very meager information on this apart from lots of people who said that repairing Office didn't help, and there doesn't seem to be anything else to try.

 

 

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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Looks like Macros were used in the original source Word file from which the PDF was made.

Macros are notoriously suspecious and are often blocked by other software.

 

Click the disable Macros button shown in your screen capture, resave the Word file, and re-export a new PDF.

combine-pdf-1.JPG

|    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents |
|    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |

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New Here ,
May 26, 2023 May 26, 2023

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I have the same problem.

 

I created a file in MS Word, then when I try to convert it to a PDF from within Adobe Acrobat, i.e. "Create a PDF from a file..." I get the same message that there is a macro blocking the process.  
The message is not clear.  When I click "More Info", it tells me to open the original document (in MS-Word) and then in the "Security Dialog" check, "Always accept macros from this publisher."  No such option exists.
Am I supposed to "Disable the Macro" instead?

 

What is the correct step-by-step procedure?

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Community Expert ,
May 26, 2023 May 26, 2023

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That is an issue with your Word file, not Acrobat. 

You can either disable macros or save as to a . docx file (rather than a.docm file). 

David Creamer: Community Expert (ACI and ACE 1995-2023)

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