Mail Merge not working

[annabellec3602265]

Hello - My Adobe Pro merge to PDF and email function is not working.  I've followed all the right steps and i get the error message "PDF mail merge error"

I'm not sure where the error is because everything else is working properly.  I have the word doc template that imported the data from my excel file.  All left to do is merge to PDF to email and send.  Any thoughts on what is the issue and how to fix?  No one I ask seems to know...

[try67]

Acrobat version? Office version? OS version?

[annabellec3602265]

Adobe Acrobat Professional 12.1

Windows 10

Office 2016

[try67]

I would try running a Repair Installation from the Help menu of Acrobat...

Alternatively, you can perform the mail merge using a script, like this one I've developed: Custom-made Adobe Scripts: Acrobat -- Mail Merge and Email

[Lorellye29389464jd3m]

I was having this problem, and we figured out it was because we had an invalid character in the file title. They include:  @ $ % & \ / : * ?

Once we took the colon out, it merged and created the pdf just fine. 

[ricardog17212156]

I am also facing a mail merge error. Apparently the devs are working on fixing it. BUG :ADC-4418980

[Amal.]

Hi there

Sorry to keep you waiting.

Our engineering team is working on the fix. It will be available with the future updates. 

Stay tuned for more information.

~Amal

[Pam35318661mhux]

Do you know when the updates will happen? I just tried it yesterday, and it still doesn't work.