• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Mail Merge not working

New Here ,
Jun 16, 2017 Jun 16, 2017

Copy link to clipboard

Copied

Hello - My Adobe Pro merge to PDF and email function is not working.  I've followed all the right steps and i get the error message "PDF mail merge error"

I'm not sure where the error is because everything else is working properly.  I have the word doc template that imported the data from my excel file.  All left to do is merge to PDF to email and send.  Any thoughts on what is the issue and how to fix?  No one I ask seems to know...

TOPICS
General troubleshooting

Views

3.6K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 18, 2017 Jun 18, 2017

Copy link to clipboard

Copied

Acrobat version? Office version? OS version?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 18, 2017 Jun 18, 2017

Copy link to clipboard

Copied

Adobe Acrobat Professional 12.1

Windows 10

Office 2016

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 19, 2017 Jun 19, 2017

Copy link to clipboard

Copied

I would try running a Repair Installation from the Help menu of Acrobat...

Alternatively, you can perform the mail merge using a script, like this one I've developed: Custom-made Adobe Scripts: Acrobat -- Mail Merge and Email

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 13, 2023 Apr 13, 2023

Copy link to clipboard

Copied

I was having this problem, and we figured out it was because we had an invalid character in the file title. They include:  @ $ % & \ / : * ?

 

Once we took the colon out, it merged and created the pdf just fine. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 18, 2023 Sep 18, 2023

Copy link to clipboard

Copied

I am also facing a mail merge error. Apparently the devs are working on fixing it. BUG :ADC-4418980

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 12, 2024 Feb 12, 2024

Copy link to clipboard

Copied

LATEST

Hi there

 

Sorry to keep you waiting.

 

Our engineering team is working on the fix. It will be available with the future updates. 

 

Stay tuned for more information.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines