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Main tools and button doesn´t appear on screen

New Here ,
Nov 28, 2022 Nov 28, 2022

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We are trying to install and repair Adobe and Creative Cloud with Wins repairs also, but problem that does not allow to show tools and functional buttons still remain without appears.
Toolbox are not available

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General troubleshooting , Install update and subscribe to Acrobat , Standards and accessibility

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Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

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Hi @Sebastian270361993vl0 

 

We are sorry to hear that.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards
Amal

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