Many users having trial version error in VDI

[Gaurav5CC6]

I asked for a support which I haven't get since yesterday, there are many users in the organization who are getting trail version in Acrobat DC as they have licensed version of it, not sure why this is happening, not sure what support is Adobe providing, we have 1000's licenses with no support

[Manan Joshi]

HI @Gaurav5CC6,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Manan Joshi]

If you happen to be an enterprise customer the following article would be relevant to you

https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html

-Manan