Markup tools missing or not functioning on the Comment toolbar.

[C. Okkels Skov]

Hello All
Yesterday I began having some issues with my Adobe Acrobat Pro program where out of nowhere Markup tools where suddenly missing or not working at all on my Comment toolbar, see the attached image.

I began having these issues after I got some internal errors occured messages while working on some PDF's.

I have tried using the internal repair tool, unstalling and installing the program again multiple times though so far nothing has so far helped.

So the only thing left is to see if anyone in the Adobe Community know any tips or tricks that might help resolve this issue.

Thanks in advance for any tips or tricks.

[Meenakshi Negi · Accepted solution]

Hi C. Okkels Skov,

Thank you for reaching out.

Please try repairing the installation. In Acrobat, go to Help > Repair Installation.

If that does not resolve the issue, try reinstalling the application.

Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi

[Meenakshi Negi · Accepted solution]

Hi C. Okkels Skov,

Thank you for sharing the information.

Could you please share the following logs with us:

Process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

Share the application and OS version number.

In the meantime, try once creating a new user profile and installing Acrobat. Check if you get the same behavior.

Thanks,

Meenakshi

[Meenakshi Negi · Accepted solution]

Hi C. Okkels Skov,

Thank you for reaching out.

Please try repairing the installation. In Acrobat, go to Help > Repair Installation.

If that does not resolve the issue, try reinstalling the application.

Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and install the application from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi

[C. Okkels Skov]

Hello MeenakshiNegi

I have tried following the steps above multiple times, but it hasn't resolved my issues with Adobe Acrobat Pro.
I have only gotten a new one and that is every time I open the program I am met with a black homescreen and when I try and open a PDF directly from File Explorer I am met with an error window saying that there has been an internel error.

[Meenakshi Negi · Accepted solution]

Hi C. Okkels Skov,

Thank you for sharing the information.

Could you please share the following logs with us:

Process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

Share the application and OS version number.

In the meantime, try once creating a new user profile and installing Acrobat. Check if you get the same behavior.

Thanks,

Meenakshi

[C. Okkels Skov · Accepted solution]

Hello MeenakshiNegi

After following your latest recommendation I have finally been able to resolve my issues with Adobe Acrobat Pro.

The steps that helped resolve the issus was; remove the application with the cleaner tool, restart the computer, download Adobe Reader DC with a new account, restart the computer again and then login with my subscribed account.

Though I still wish to share the log-files with you so you at Adobe can look at what might have caused the problems I had, where should/can I share them with you and is the whole folder or specific logs I should share with you.

Kind regards

Christian

[Meenakshi Negi]

Hi C. Okkels Skov,

Thank you for sharing the information.

We are glad the issue is resolved, and the information shared above may help others with a similar problem.

You may upload the logs to your online account and share the link here.

Thanks,

Meenakshi

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