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Me sale que devo de comprar licencia cuando ya tengo una del 2017

New Here ,
Jan 30, 2024 Jan 30, 2024

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Tengo la licencia del Adobe Acrobat Standard 2017, y desde hace una seman  me sale una pantalla indaicando que no tengo licencia, cuando es erroneo, y me obliga a apagar el programa y comprar una licencia nueva, como pudo solucionar este problema si ya tengo la licencia desde el año 2017?

TOPICS
Crash or freeze , Create PDFs , Edit and convert PDFs , General troubleshooting , PDF , Standards and accessibility

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Community Expert ,
Jan 30, 2024 Jan 30, 2024

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Contact Adobe customer service and check with them what is wrong. You may need to prove that you have bought the program, if the licence is not registered with your account.

 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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